Anemometers .co.uk : Terms and Conditions, Site Privacy and Warranty

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BHIP Ltd sell anemometers and weather stations online in the UK from their website anemometers.co.uk This site is protected by a secure server link provided by WorldPay Plc and Virtual Shop. You can shop in full confidence that your bank details will remain confidential. Shopping with anemometers.co.uk does not affect your statutory rights Who are we? We are BHIP Limited. We are Tristan Haskins (director) and Louise Barby (director). We were formerly t/as B H I Partnership. We are authorised dealers for Kestrel Anemometers UK, La Crosse Technology Weather Stations and anemometers and Oregon Scientific weather stations.. BHIP Ltd has several internet "shops" of which most can be found from www.bhi-partnership.co.uk. Our sites have provided to more than 120,000 happy customers (up to July 2006). We pride ourselves on our product knowledge and efficiency of service. Customer Service assistance please ring: Monday to Friday, 9:30am to 5pm; 0845 331 6231 or e-mail: anemometers@bhi-partnership.co.uk or use this FEEDBACK form online (Enquiries will be answered within 1 working day. Telephone calls will be answered between 9:30am and 5pm, weekdays) Data Protection and Privacy Please be aware that your personal details will not be distributed to any third party. Any details provided will be used for the sole intention of replying to your enquiry only. We will not use your details to contact you for sales promotions or other similar matters Anemometer .co.uk : Privacy Statement Anemometers .co.uk are committed to protecting your privacy. Anemometer .co.uk will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Trust UK? Web Trader Code of Conduct. Anemometers .co.uk collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Anemometers .co.uk will not e-mail you in the future unless you have given us your consent. Anemometer .co.uk will not pass your e-mail address to other trusted traders unless you agree. The type of information we will collect about you includes: your name address phone number email address We do not keep credit/debit card details. This is managed by World Pay Plc Once an order has been despatched we will remove all your personal information from our files Anemometer .co.uk will never collect sensitive information about you without your explicit consent. You can request to see any information we have on you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely until such time that the order has been despatched We do not use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at : anemometers@bhi-partnership.co.uk Complaints If you have any complaints about this site or the service provided please use the feedback form. We will treat any complaint in full confidence and endeavour to reply to you within 5 working days. All complaints will be dealt with, initially, by the site owner Refund Policy If the goods that you purchase are unwanted or not what you expected then you may return them to us, unused and boxed, and we will make a refund to your credit card. You have 7 days from date of despatch in which to request a refund. The value of the refund is the transaction price, minus a flat rate £3.50 to cover postage, handling, administration and credit card charges. We will refund the full transaction value only if the unit is faulty upon arrival. Please mail us (anemometers@bhi-partnership.co.uk) for more details regarding our refund policy Please note, with regard to faulty item refunds, we can only refund back to the total value of the purchase. We cannot refund an amount in excess of the original purchase price. We do not refund the cost of postage for returning unwanted/faulty/suspect faulty items. Please note, we cannot accept back any product once it is used, unless it is faulty. If it is faulty, we will repair or replace with a similar product. LOST ITEMS Items under £120 sent Royal Mail 1st Class Recorded delivery: Very rarely, Royal Mail may loose an item in the postal system. When this happens, Royal Mail will not consider the item lost until 15 days have expired from the date of posting. We believe that this is an unacceptable time to have to wait. BHIP ltd will send a replacement item when only 6 working days have elapsed from date of posting. It is often the case that the original item will still arrive within the 15 day period. When this happens, please let us know and we will send a pre-paid returns envelope/package. Items over £120 and other items sent Royal Mail SPECIAL DELIVERY: If a Special Delivery item does not arrive within 1 working days from the date of despatch we will send a replacement immediately. It is often the case that the original item will still arrive within a couple of days. When this happens, please let us know and we will send a pre-paid returns envelope/package. Cancellation Rights The consumer has the right to cancel their order within 7 working days without giving a reason. The 7 working days start from the day that the goods are received. The unit must be in an unused condition Postal charges back to us at are the responsibility of the customer Returns must be sent "Royal Mail, Recorded Delivery" (this ensures receipt) Warranty